Products|TSS Management
Technical Support Service Management

Anexia Technologies have developed specific software for a Technical Support Service via Web by means of which your company could manage its technical department in an easy and convenient manner.
 
In real time you will be able to find out the status of your Technical Department, the number of technical incidents outstanding, the number of technical incidents assigned and those that are currently being attended to.

This application is recommended for all those companies that have a call-out technical service department, independent of the activity they pursue:  IT companies, industrial maintenance, security, etc.

Through the Website, the application permits both technical directors and the technicians in your company to manage the breakdowns, repairs and maintenance of your clients.

In addition, thanks to its statistical and management modules, it permits the analysis and optimisation of the service provided to your clients and facilitates the work of your technicians.

The application consists of two different operation modules: DIRECTOR MODULE and TECHNICIAN MODULE.

DIRECTOR MODULE
  • Client management.
  • Registry of incidents or services.
  • Assignation of incidents to technicians.
  • Automatic maintenance programming.
  • Configuration of the technical specifications of equipment or machinery.
  • Statistics by client.
  • Statistics by technician.
  • Statistics relating to interventions by equipment.
  • Production of administration documentation (manuals, downloads, FAQ'S...)
  • Control of technician job sheets.
  • And much more...
TECHNICIAN MODULE
  • Jobs agenda.
  • Consultation of client data and contacts.
  • Information screen to head office at the start of the assistance.
  • Consultation and publishing of the technical specifications of client equipment.
  • Generation and printing of technical assistance job sheets.
  • Administrative document consultation (manuals, diagrams, downloads, software..)
  • Generation of new incidents to head office.
  • Optional consultation and publication via PDA.
  • And much more....
Parameterizable Software

Our platform consists of various modules we have developed through studying the needs of technical departments; however, we can develop any new sections you may require.

There is also the possibility of linking ON-LINE TSS with your management application or creating specific modules for mobile devices (PDA).

 Benefits Minimize
  • It facilitates to a large degree the work of the Technical Director.
  • The technicians have all the information necessary to undertake and report on the assistance process from the client address.
  • Increase in the ratio of incident assistance by technician, due to being better organised and programmed sufficiently in advance.
  • It permits an increase in the level of service by being able to react quickly to new reparation alerts.
  • Reduction of costs and errors of manual introduction on the job reports/delivery notes.
  • Permits the complete tracking of the incident via the registration of dates and times at which the technical assistance is undertaken.

Provides information for future subsequent analyses aimed at operational improvements and improvements in the performance of the technicians.

  
Manual

You can download the manual in Word format at the following link (Spanish): MANUAL GESTION SAT WEB.DOC